Advanced Communication Skills
for Doctors &Healthcare Professionals
Advanced Communication Skills is our leading communications
for doctors programme
Starting with developing a greater understanding of people, this course then translates this into a range of advanced interpersonal skills such as advanced communications, negotiation skills, building rapport, developing effective teamwork & relationships, choosing appropriate language, fostering an environment of respect, as well as developing self-awareness. A busy and invaluable course designed to make you more effective in all of your dealings with people.
PROGRAMME ELEMENTS
- People - Strange fruit indeed
- Role & importance of effective communication in clinical success
- Communication & experience - understanding the links
- Communication elements in the National Patient Survey
- Poor communication problems - impact, outcome & litigation
- Communication core principles
- Understanding the communication cycle
- Factors undermining communication clarity
- Typical pitfalls in communications
- Improving communication clarity and impact
- Ensuring that actions are achieved following communications
- Self esteem & its impacts on.... everything!
- Motivations of behaviour - our wiring
- How we process information and learning styles
- Recognise peoples wiring & processing styles
- How wiring affects interpersonal interactions
- Developing behavioural flexibility
- Interpersonal effectiveness through adaptation
- Building rapport, naturally
- Contributing to a harmonious team environment
- Communication planning with people in mind
- Language choice to improve clarity and understanding
- Advanced communications - hitting the mark always
- Getting heard more often
- Effective listening skills - hearing what you delete
- Strategies for effective interpersonal negotiation & influencing
- Advanced behavioural negotiation skills
- Predicting & managing what other people think
- Preventing & managing conflict in the workplace
Course Information
- 10 CPD points
- 2-day Course
Benefits & Objectives
- Understand what makes people tick - their wiring
- Translate this into a range of advanced skills
- Develop advanced communication skills for clarity & effectiveness
- Build rapport & effective working relationships
- Influence people successfully
- Understand and apply the principles of negotiation
- Demonstrate greater effectiveness through people
Recommended! Most valuable piece of insight was to listen and decide what's in it for me!
Consultant in Endocrinology & Diabetes, Barnet & Chase Farm NHS Trust
An extremely valuable utilisation of study leave to help inculate aspects which would help the rest of the working time. Thank you ever so much
Specialty Doctor, In-house Course
Definately go for it. All the communication issues I've had so far stem from not appreciating the different personalites around me
SpR ENT, Royal Hallamshire Hospital
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