Assertiveness without Aggression

Helping consultants & juniors successfully assert themselves is an area we approach very supportively – developing capability without ever changing the person inside

Assertiveness without Aggression is probably the most comprehensive, practical programme around designed to help consultants, other doctors and healthcare professionals adopt the right behaviour, communication and approaches to have the right impact. The resulting effect is greater achievement, more self-control and a greater level of emotional self-mastery. All of this is achieved without trying to change the inner you.

Bonus Behavioural Analysis Questionnaire and Report worth £75.00
Conduct an insightful behavioural drivers questionnaire and gain access to a special report that helps you see how to apply yourself more effectively in a wide variety of situations

Pre-Course Assertiveness Scenarios Questionnaire
Helps you to reflect in advance and us to get it right on the day

Unique Post-course Implementation Guide
A hugely beneficial guide to implementing the strategies and techniques, so important in gaining the most from the course

8 CPD Points
6 CPD points on the day and 1 extra for each of the Pre-course Assertiveness Scenarios Questionnaire and Post-Course Implementation Guide

• Increase their overall assertiveness
• Inform and persuade without upset
• Develop greater self-esteem and confidence
• Say 'no' & delegate more effectively
• Increase personal effectiveness
• Develop behavioural flexibility

• Understanding the roots of your wiring
• Impact on self esteem
• Appreciating diversity and alternative 'wiring'
• Behavioural motivations - our wiring
• Developing behavioural flexibility
• Performance & the impact of assertiveness
• Strategies for overcoming fear
• Influencing skills for the less assertive
• Dealing with compliments and criticism
• Delivering feedback
• Understanding and managing difficult people
• Recognising & managing Manipulation & Control
• Communication skills for less assertive people
• Dealing with conflict

Modules Covered

INTRODUCTION

• What is ‘appropriate’ assertiveness?
• What are the personal and professional consequences of getting it wrong?
• Where does good assertiveness, impact and influence benefit you in life?
   

1. UNDERSTANDING BEHAVIOUR & ITS MOTIVATIONS

• The principles of the inner human
• Understanding the influences on behaviour
• Historical influences that lead to over or under assertion
• Intent versus impact versus motivation
• Recognising different people, styles & motivations
   

2. EMOTIONAL SELF-MASTERY

• The importance and influence of self-esteem
• Managing your own self-esteem
• Mastering your own thoughts and beliefs
• Overcoming emotional hijack
• Developing self-control in critical moments
   

3. CORE PRINCIPLES IN EFFECTIVE COMMUNICATION & INFLUENCING

• Understanding the communication cycle
• Improving the impact of both written and verbal communication
• The link between stimulus and behaviour
• Understanding and applying the basic influencing process
   

4. IMPROVING IMPACT & INTERACTION EFFECTIVENESS

• Understanding the factors that deliver impact for different people
• Mastering your own blueprint for impact
• Building rapport more successfully
• Operating with confidence and presence
• Inspiring trust and confidence
   

5. DELEGATION, SAYING ‘NO’ & OTHER ASSERTIVENESS SCENARIOS

• Dealing with the feelings about saying ‘yes’ and ‘no’
• Developing choices that aren’t driven by feelings
• Improving language skills to improve impact and reduce consequences
• Calling for help when you need it
• Ensuring that risks are acted upon
• Improving handover effectiveness
   

6. PROVIDING FEEDBACK POSITIVELY & PRODUCTIVELY

• Understanding the emotional & psychological impacts of feedback, good & bad
• Mastering your own feelings when receiving feedback
• Mastering your own feelings when giving
• Developing the right language skills
• Ensuring that you give the right feedback
   

7. RESOLVING CONFLICT & RE-BUILDING RELATIONSHIPS

• Is it conflict or is it debate?
• Passive and active conflict
• Strategies for minimising its occurrence
• Simple steps to extricate yourself from conflict
• Preserving and restoring relationships
   

8. HANDLING & MANAGING ‘DIFFICULT’ BEHAVIOUR

• Difficult people or difficult behaviour?
• Adapting your mindset around behaviour you don’t like
• Developing resilience to others
• Spotting & avoiding manipulation
• Influencing behaviour for the better
   

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating & enjoyable

These are other courses that provide a good companion to this course.

• Advanced Communication Skills for Healthcare Professionals
• Advanced Influencing, Negotiation and Engagement Skills