People, Relationships & Conflict - Improving Interpersonal Effectiveness

Do you want to understand people more in order to be more interpersonally effective in teams, as well as developing specific strategies for managing conflict situations?

Our ability to get on with our peers, manage tension, interact effectively and behave in a productive, respectful fashion is one of the key determinants of organisational performance. This course delivers an advanced understanding of how people are wired, what motivates their behaviour both normally and under situations of opposition or conflict and how to deal with this. Participants gain huge self-awareness into the own behaviour and how this can impact people who are different.

• Understand what makes people tick - their wiring
• Appreciate the strengths in diversity
• Learn to recognise different wiring & its impact
• Create a harmonious environment with respect
• Spot the early signs of conflict
• Appreciate and recognise the different stages of conflict
• Gain strategies to effectively deal with conflict

• The role of people effectiveness in modern service success
• Links between interpersonal effectiveness and capacity, efficiency & productivity
• People - strange fruit indeed
• Understanding the breadth of influences on behaviour
• Self esteem & its impacts on....everything!
• Macro drivers of behaviour – human need
• Ensuring that yours and others needs are met
• Motivations of behaviour - our wiring
• Recognising people's wiring without resorting to questionnaires
• Seeing the world through different coloured spectacles
• Adapting your approach and style to better match others
• Myers Briggs Type Indicator – overview & impacts
• How behavioural preference influence work & behaviour patterns & habits
• Developing immunity to other’s foibles
• Harnessing & utilising the strength in behavioural diversity
• Aligning work with people
• Creating stronger, more productive interactions
• Understanding behaviour in the meeting environment
• Managing meetings for maximum contribution & productivity with minimum disruption
• Fostering team spirit and a sense of common purpose
• Communication skills that promote clarity & respect
• Creating low conflict environments
• Understanding unwarranted conflict
• Recognising the early stages of conflict
• Strategies when you find yourself in conflict
• Dealing with emotionally charged situations
• Restoring effective working relationships
   

These are other courses that provide a good companion to this course.

• Advanced Communication Skills for Healthcare Professionals