Advanced Communication Skills for Healthcare Professionals

Take your level of achievement to the next level by optimising your communication ability

Advanced Communications is designed to take your ability to communicate in a wide variety of scenarios to the next level in terms of effectiveness. Almost everything you do is reliant on effective communication and this course is as comprehensive as they come, covering everything from the core principles to the advanced use of negotiating or influencing techniques. Whether you want to improve your clinical leadership or operate more effectively with management, you'll find the skills invaluable and the programme highly practical.

• Free e-learning support programme - Understanding People
• Medicology Behavioural Drivers Questionnaire, to help you develop insight into your own wiring
• Pre-course Communications Effectiveness Audit - to ensure you reflect prior to attendance

These valuable additional components not only signfiicantly enhance the effectiveness of the course itself but also raise its CPD allocation to 16 points, a marker of just how comprehensive our approach is.

• Fundamentally enhance your overall effectiveness
• Develop advanced communication skills for clarity & effectiveness
• Build rapport & effective working relationships
• Influence people successfully
• Understand and apply the principles of negotiation
• Work more constructively with management

MEDICOLOGY BEHAVIOURAL DRIVERS QUESTIONNAIRE

The Advanced Communication Course comes complete with conduction of the Medicology BDQ, to enhance your degree of self-awareness of your 'inner human' and how this affects your behaviour and communications. We'll send you the questionnaire in advanced to allow you to complete it ready for use on the course itself.

COMMUNICATIONS EFFECTIVENESS AUDIT

We all use different types and methods of communication under different circumstances and this highly useful pre-course questionnaire allows you to throughly reflect on both your own communication and how communication is utilised in your department or team. This allows for a more focused, practical face-to-face course.

FREE E-LEARNING SUPPORT

Participation in this course now comes with the free e-learning support programme - Understanding People - allowing you to re-visit the core principles in human behaviour. By developing a greater depth of understanding, you can markedly improve communication impact, clarity and influence.

2-DAY DELIVERED PROGRAMME CONTENT

COMMUNICATION CORE PRINCIPLES

• Role & importance of effective communication in clinical, leadership & managerial success
• Communication & experience - understanding the links
• Communication elements in the National Patient Survey
• Poor communication problems - impact, outcome & litigation
• Communication core principles
• Understanding the communication cycle
• Factors undermining communication clarity
• Typical pitfalls in communications
• The assumption factor - information deletions
• Effective listening skills - hearing what you delete
• Improving communication clarity and impact
• Ensuring that actions are achieved following communications
• Communication planning for critical communications

THE PEOPLE IN COMMUNICATIONS

• Understanding how the stimulus of communication leads to behaviour
• What are the influences on behaviour?
• The importance of context, conditioning and early experience
• Motivations of behaviour - the inner human
• Our behavioural preferences - MBTI overview and core principles
• How we process information and learning styles
• Recognising peoples inner human from the outward signs
• How wiring affects interpersonal interactions & communications
• Developing behavioural flexibility
• Adapting your communication style to better match the recipient
• Language choice to improve clarity and understanding
• Building rapport, naturally
• Predicting & managing what other people think

ADVANCED INFLUENCING

• Sources of influence and disengagement
• Ethical versus unethical influencing
• Understanding & managing political & managerial influencing strategies
• Core principles of the influencing process
• The clinical to managerial dimension – gaining an equal footing
• Evolving the minds & hearts of others
• THINK, FEEL, DO
• Passing the Tipping Point – overcoming inertia
• The importance & adoption of a win-win philosophy
• Leading concensus & agreement
• Strategic moves in influencing

EFFECTIVE NEGOTIATION

• The negotiation process as distinct from influencing
• The importance of ground rules in negotiations
• Creating the conditions & will for effective negotiation
• Entering the negotiation phase – know the principles
• Recognising & using start and stop signals
• ABCD - knowing when to Agree, Bargain, Control or Delay
• Re-framing skills to ensure common agendas
• Working at a needs level, not positions
• Identifying needs from positions
• Building win-win agreements in stages
• Identifying and adjusting your BATNA
• Overcoming intransigence
• When others don’t play fairly – what are the options?

LEADERSHIP COMMUNICATION EFFECTIVENESS

• What should leaders be communicating?
• Common failings in leadership communication
• Communicating vision and strategy so that action occurs
• Ensuring a common understanding and alignment
• The visibility trap
• The importance of isolation in leadership communications
• Communications in times of stress or turbulence

MANAGEMENT COMMUNICATION EFFECTIVENESS

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• What should managers be communicating?
• The role of communications in performance
• Providing performance feedback & praise
• Raising difficult performance issues
• Effective delegation
• Utilisation of the SMART+ framework for delegating
• Keeping people focused
• Team-enhancing communications

These are other courses that provide a good companion to this course.

• Advanced Leadership for Senior & Hyperbusy Leaders