Communication Skills for Junior & Middle Grade Doctors

Develop effective communication skills to help ensure you communicate with clarity and impact

It is well known that most complaints and litigation come from poor communication process. Equally, clinical mistakes stem from a lack of communication strategy and poor communication style contributes to most interpersonal conflict in the workplace. Wow, it's an important subject then? This course is a fast-paced, highly effective day on improving communication skills essential to junior doctors, handling patients, parents & relatives, delivering bad news, proper handovers, contributing on ward rounds and a wide variety of other situations where improved communication clarity is likely to lead to improve results and outcome. A very powerful course.

If your a Consultant then check out Advanced Communication Skills for Healthcare Professionals

• Develop effective communication skills & strategies leading to greater achievement
• Reduce clinical errors by improving clarity
• Learn to listen effectively and then identify key information
• Improve handover and clinical continuity
• Contribute more effectively on ward-rounds
• Manage your own emotions in a variety of communication scenarios
• Deliver bad news professionally & competently
• Reduce the likelihood of patient complaints

• Understanding the communication process in the context of the junior doctor
• Where litigation & complaints come from
• Attributes of successful interpersonal communication
• Setting yourself communication goals
• Different communication styles and their impact on understanding, clarity, respect & harmony
• Effective peer & interpersonal communications
• Active listening skills for junior doctors
• Listening to patients, parents & relatives whilst making them feel their views are important
• Hearing beyond the words - identifying fear, feelings & emotions, not just facts
• Reflective feedback techniques to improve your understanding whilst acknowledging the communication
• Managing your emotions in stressful situations
• Having a communication plan in all scenarios
• Identifying & communication the key message or information with absolute clarity
• Delivering bad news competently - achieving understanding and acceptance
• Managing expectations in patients, parents & colleagues
• Dealing with unrealistic requests without causing incidents
• Saying sorry when you have made mistakes
• Body language & voice tone and their impact on the feelings you generate
• Effective ward round & case presentation skills
• Getting handover right - improving clinical continuity & understanding
• Phoning your consultant - planning, information and understanding
• Avoiding common communication pitfalls

With a huge volume to get through this is a fast-paced mixture of lectures, case studies & discussion, with some opportunity to practise too. Never a dull moment en route to transforming your ability to communicate successfully.

These are other courses that provide a good companion to this course.

• Leadership Excellence for Middle Grade Doctors