Core Skills in People Effectiveness for Service Leaders

Improve capacity, achievement, morale and effectiveness

The expectations on modern clinical services are immense against a backdrop of low morale and increased uncertainty. The service that does not effectively organise, utilise and manage its workforce is unlikely to have the capacity, efficiency and drive to produce the sort of performance that leads to success in the evolving landscape. This highly practical but immensely powerful programme is designed to help service leaders, consultants & senior professionals from across healthcare organise teams for maximum effectiveness with maximum motivation & morale. Absolutely essential.

• Develop a comprehensive view of people effectiveness
• Learn to diagnose where people effectiveness could be improved
• Gain the skills to motivate and manage morale
• Organise and deploy staff more effectively to produce better results
• Develop robust performance management systems
• Create team cohesiveness and drive
• Foster a sense of ownership and stewardship over the service

• Understanding the impact of poor people effectiveness
• Wading through treacle – the enemy of effective leadership
• The link between people effectiveness and clinical outcome & experience
• The link between people effectiveness and financial sustainability
• Adopting a robust model of people effectiveness
• Understanding enablement - WILL, SKILL, CAPACITY & AUTHORITY
• Developing a sense of ownership & stewardship over the service
• Organising principles for maximum achievement
• Overcoming inertia & improving focus
• 10 facets of team effectiveness
• Conducting a team effectiveness audit
• 5 key pitfalls that destroy people effectiveness
• Understanding people and what makes them tick
• Better deployment to improve productivity & morale
• Accessing the hearts and minds in a meaningful manner
• Avoiding values conflicts & fostering belonging
• Using vision and mission effectively in teams & services
• Understanding morale and its link with performance
• Assessing & improving morale
• Understanding needs theory and how this impacts performance
• Utilising human need to enhance performance and morale
• Learning from the 100 Best Companies to Work For
• What do people need in times of turbulence?
• Avoiding paralysis in paralysing times
• Aligning people with organisational objectives
• TEMPEST People Performance Model
• The role and importance of appraisal effectiveness
• Appropriate and consistent feedback
• Improving productivity whilst reducing waste
• Principles of the productive meeting
• Principles of management by exception
• Freeing the leader – an organisational imperative
• Establishing an effective performance management approach
• Core principles of performance effectiveness
• Fostering innovation, proactivity and commitment
• Ensuring that teams operate with will, skill, capacity and accountability
• Approaching workforce re-design intelligently & strategically
• Re-defining roles & responsibilities
• Engaging the clinical team in its own evolution
• Approaching team development in an era of financial scarcity
• Team support – fostering a collective approach to success