Enabling High Quality, Safe & Patient-centred Care

Audit is a fundamental tool for improving both quality and performance in health and yet many healthcare professionals have never had any formal audit training, often resulting in a loss or dilution of the significant benefits it offers. Commencing with the core skills necessary to run successful audit projects in either the clinical or service domains, we then focus on ensuring that audit results are built successfully into an improvement strategy that delivers consistent attention to factors contributing to results.

Clinical effectiveness is an absolute baseline today. Dropping the clinical ball can result in adverse media attention and reputational risk, not to mention the distress to patients and impact on morale. Services need to compete on quality to ensure their enduring success, especially as the number of providers increases within a locality. This course is packed with strategies, advice and skills to assist you in taking clinical effectiveness to th enext level, regardless of starting point. Leadership & management with a clinical focus!

Clinical Governance has become the backbone for ensuring that NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care. Many front line service providers feel inadequately equipped with the knowledge, skills and resources to ensure that Clinical Governance delivers all that it promises. This course provides you with the essential knowledge and tools you need to drive forward service development and progression with increased quality and patient safety.

With the government committed to a choice agenda, money following the patient through payment by results and GP Commissioners encouraged to increase provider numbers, it is essential that all services get their house in order in this vital area. This course, designed for those taking the lead, comprehensively covers developing a patient experience excellence strategy and implementing it throughout a team, department or even a whole Trust.

With a huge focus on cost reduction and efficiency improvement, discharge time and bed-base continue to have a significant impact on a service’s financial status. This highly practical mini-conference lifts the lid of what’s really possible by examining how a major neurology service reduced its bed base by 50% permanently. Examining a range of influencing factors and the change itself, the afternoon will provide both practical steps and the data to support a change.