What Can We Do?

Solving your challenges, improving your performance

We can develop and run anything from a half-day programme for a few to a region-wide, extensive programme for thousands, utilising both traditional and the very latest learning methods. The benefit of the in-house solution is that we can table your specific issues as part of the programme, ensuring that we help you overcome the specific challenges that you are facing alongside the learning journey itself.

Typical Programmes

These are just some of the areas we have experience in. If you can’t see it but it involves people then we probably still do it.

• Leadership - from junior doctors to boards and everything in between
• Management - we have run programmes for just about every grade of staff imaginable
• Time Management & Work-Life Balance - tailored to the specific context of the group
• Core Leadership & Management Skills for Service Leaders – combined programmes
• Newer Consultants
• Clinical Governance and Risk
• Assertiveness - delivered in a supportive, behaviour-enhancing manner
• Communications, Influencing & Negotiations
• Presentation Skills - basic and advanced
• Appraisals, Mentoring & Coaching - including how to set up a good system
• Revalidation & Strengthened Appraisals
• Team-building & Effective Team Performance
• Performance Management
• Understanding finance and service financial management
• Rectifying Poor Performance - systemically and in individuals e.g. a junior doctor
• Motivation - including how to build motivating, high performance environments
• Change Management - including providing change management consulting too

Clinical Business Excellence

Today, services need to rapidly adapt to a very different, high risk, high consequence competitive environment. That’s where we really come in to our own. We have the most extensive range of programmes specially to put services on the straight and narrow, permanently.

• Insights – Understanding the Evolving Healthcare Landscape
• Core Skills in Strategic Business Excellence for Service Leaders
• Core Skills in Clinical Effectiveness & Improvement
• Core Skills in Marketing, PR & Referral Management for Clinical Services
• Mastering Business Development, Partnership Working & Tendering
• Core Skills in Creating Excellence in Patient Experience
• Core Skills in Finance & Business Planning for Consultants & Clinical Leaders
• Optimising Cost Improvement Programmes at a Service Level
• Advanced Influencing, Negotiation & Engagement Skills
• Developing and Effective Reputation
• Service Competitiveness
• Developing Strategy & Reaching Consensus

We can build an intelligent programme or journey involving both training, e-learning and hand-holding to ensure that transformation happens.

Typical Challenges

Another way of considering what we do is to look at the challenges you face that we commonly resolve:

• Developing strategy in an era of uncertainty
• Reducing clinical-managerial divides & improving collaborative working
• Resolving conflict
• Sickness & absence reduction
• Improving performance
• Reducing cost & improving financial performance
• Enabling change
• Fixing patient experience
• Resolving motivation & morale issues
• Establishing robust leadership & management

Essentially, if the challenge involves people, we can undoubtedly help you fix it through well-designed programmes and appropriate consultancy support.

Typical Methods & Accreditations

We employ a wide variety of methods designed around everything from the group members to budgetary constraints and breadth of topics. The goal is always to ensure that everybody gains the right insight, learns how to apply it and enjoys the journey too. Typically, we employ a mixture of the following methods:

Face-to-face
Online
New media
Coaching
Action learning
Blended learning

Additionally, our hugely experienced and qualified training team carries the following accreditations:

Myers Briggs Type Indicator (MBTI)
Strength Deployment Inventory (SDI)
FIRO-B
Medicology Behavioural Drivers Questionnaire (BDQ)
Leadership Qualities Framework (LQF)

We don’t use any of these simply because we can. Each programme adopts or utilises specific tools purposefully to achieve distinct aims.